While the massage service has been typically good, every time I go, my massage packages can never be found because I purchased it from another location. I end up spending 10-15 minutes arguing with the staff that I do have packages. some of your staff are helpful, one is very condescending. In every instance (this has happened more than once), my packages are there and valid. This is NOT a good way to end your massage. The only reason you get 2 stars is that the massage therapists have been good. I have decided NOT to get additional massages at this location because if this instance.