86.8% would refer friends and family to us

1 stars Verified customer

Called them since I had an emergency and wanted to move the time. They were closing early so I requested to move to next day. They didn’t care - proceeded to tell me that I would be charged half the fee. The lady on the phone was so rude. Canceled mine, my husband’s and my son’s appointments. Their loss! Businesses need to learn to be more flexible.

Hand & Stone Brampton Trinity Common replied:

We were not aware it was an emergency, we were told you were in Barrie and could not make it back by 2:30pm The closing time of 4pm is not early as this is our usual closing time during this time of transitional re-openings. It is our normal policy to charge half the cost of the service for last minute cancellation, it is our form of respect for the service provider who has lost an appointment, and this policy was provide when the appointment was booked and also on all email communications.

1 stars Customer since 2021

RMT was terrible

Hand & Stone Brampton Trinity Common replied:

Maureen we appreciate your feedback. As we offered when you were checking out, you would love for you to come back and try another RMT at $25 off the regular price massage.

5 stars Customer since 2020

Pleasant experience

Hand & Stone Brampton Trinity Common replied:

Thank you Boma for letting us know you enjoyed your visit. Please take care of yourself during this health crisis and hopefully you can be a home safe. See you soon.

5 stars Customer since 2020

friendly and professional. massage was amazing

Hand & Stone Brampton Trinity Common replied:

Thank you Andrea. we are very glad you had a great experience. We hope to see you again soon.

5 stars Verified customer

Very Relaxing and wonderful service

5 stars Verified customer

Love my my massage T was very good. Keep up the good work my fellow RMT!

Hand & Stone Brampton Trinity Common replied:

Thank you for letting us know of you experience with our new RMT. We look forward to seeing you again and helping you release the tension in your muscles.

4 stars Verified customer

Staff and atmosphere was welcoming and had a positive experience. Treatment was very relaxing, I wish it was longer!

Hand & Stone Brampton Trinity Common replied:

Thank you for taking the time to let us know about your experience. For a future visit, you are able to add time to your facial for a small fee. It can be so relaxing to add the time during the neck/decolletage massage.

5 stars Customer since 2020

It was great the facial was awesome!!

Hand & Stone Brampton Trinity Common replied:

Thank you for taking the time to let us know about your experience. Hopefully we will see you again soon Margget.

5 stars Customer since 2020

Amazing service

Hand & Stone Brampton Trinity Common replied:

Pedro, thank you for taking the time to post a review. Hopefully we will be able to give another great facial soon.

5 stars Verified customer

The massage and facials are great. The skin therapist made my skin glow and still feels hydrated a week later.

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Your company is very reliable. You come on time , and always make sure everything works perfectly. But Wewould really like having THE SAME PERSON every time the equipment is serviced. Now this time LOUIE, was here, HE IS VERY THUROW AND KNOWLEDGEABLE! WE would be happy if he is our service person,,,,,
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