I came in for a full body massage. The massuest asked me if I had any problem areas I said yes my back and neck. He than said I can focus on those areas but it will take up majority of your time or do u want the full body. I told him full body. About 40 minutes into my massage he said told you this would take up majority of your time I was pretty pissed because I specifically asked for a full body massage. He than asked me to turn over after massaging my back and massaged my problem neck. My massage was over and i was not happy because I wanted the full body massage and was not going to pay for more time. He warned me I would be sore the next few days that is an understatement. I am in excruciating pain and extremely sore I can not sleep at night from tossing and turning. Thanks again hand and stone I already cancelled my membership because your services are never expected to satisfaction.