96.5% would refer friends and family to us

4 stars Customer since 2012

First time with Caitlin. Excellent technique. Will definitely ask for her again.

5 stars Verified customer

The atmosphere is relaxing and employees are always courteous. My therapist always does a great job!

5 stars Customer since 2012

I always get the best massages at this location and the customer service is excellent! ☺️☺️☺️

3 stars Verified customer

Massage was fair; lacked flow and many minutes of no interaction; was in room for over 7minutes in beginning before therapist entered. At the end, the therapist was not there to greet me with water.

5 stars Customer since 2010

Always a relaxing visit with Tori

5 stars Customer since 2017

First time at Hand & Stone in Broomall. Had a medical procedure in the morning, then grabbed lunch. Still had two more medical appts to go and thought that getting a massage would help ease the stress and anxiety. Boy, did it ever! The Broomall location employees were very accomodating as a friend of mine and myself were walk-ins, no planned reservation, and we both absolutely LOVED our therapists and body massages. Excellent... will definitely return again... SOON!

5 stars Customer since 2010

always feel great when I leave

3 stars Customer since 2015

This is the first time in all my years coming that I was very disappointed. The girls at the front desk were welcoming but complaining about a phone call. We came early but they didn't give us forms to fill out until our masseuses were asking for us. So we rushed through those. I'm not sure why they needed to be updated anyway when all of the information was the same.

I don't think I have ever had such a painful massage, and a masseuse who was so unprofessional.

She complained about her old job and how the clients were snobby. She cursed at one point which I found appalling. I am here to relax not stress about her life.

I did ask for moderate to firm pressure which I ask for often. but I honestly felt like she was pressing only her fingertips deep into me. I almost asked her to stop but didn't know how. She rushed through everything in a manner where it was obvious. She didn't even massage parts!!

My husband and I went to have massages for our 15 year anniversary and later that night I didn't even want to go out to dinner I was in so much pain. It's been two days and I am still uncomfortable and taking ibprofren.

I will not ask for her to massage me ever again.

5 stars Verified customer

Iryna was excellent as always!!

3 stars Verified customer

The front staff was a bit unhappy to be there on a weekend and was complaining. The facial I received was nice.