96.2% would refer friends and family to us

4 stars Customer since 2018

Great service and professionalism to the staff

1 stars Verified customer

This corporate piece of crap will never take a single dime from me again. Email me one more time and I'll make sure every single person who can hear my VERY loud voice writes you off just as I did.

5 stars Customer since 2014

Wonderful facial as always

5 stars Customer since 2017

Heidi provided excellent service, and was a delight to spend an hour with. I plan to schedule all future appointments with her.

2 stars Customer since 2016

Basically a good service. However, after alerting them I wanted to terminate my membership, but had one more service available to me, I received a discount coupon via email. Upon returning for my final service I was told I was unable to use the discount they had sent me via email because of my status. Why send a discount to a member who had requested to terminate service? It was also clear that there was a push to promote products and services that were not needed.

5 stars Customer since 2017

Fantastic Massage. Very Professional and very effective. Feel like a new woman.

1 stars Customer since 2017

This was hands down one of the worst massage experiences I have ever had. I came in for an hour massage and it lasted only 40 minutes. I am also pregnant and dealing with edema, so I asked that my feet be a focal point as massage is one of the most recommended methods for treating edema. There was no focus on my feet all, there was honestly no time to focus on anything. I was a new customer so I did the first time promotion but even at $50 this was a complete waste of money.

Hand and Stone Carytown, VA replied:

We are so sorry that you had a disappointing experience. Perhaps we could get you back in after your pregnancy for one of our 50 min massages so that you could have a completely different experience with us. We do always strive to give the best experience possible to all of our clients and appreciate the feedback.

5 stars Customer since 2014

I had a wonderful and relaxing facial. Skin looked good

5 stars Verified customer

Very relaxing! Awesome job.

5 stars Customer since 2015

I love hot stone massages here!!! Great service!