For the most part' this was very good massage. Much better Than I ave had from other technicians at this location. But what was so disappointing is this technician never massaged my feet and I was there for a full body massage. This is the 3rd time I have gone to this location and the technician never touched my feet! I am mystified. When I go to Red Door, or the myriad of other places I go for massages never ever have they neglected to massage my feet. So what is the deal. It seems Hand and Stone has no standards that have to be met. I guess it's do what you want. Bizarre and hugely disappointing. Since this isn't the first time I have been disappointed and underwhelmed by the services at this location I am probably going to cancel my membership and go to massage envy. I have thoughtvabout leaving before, but I keep thinking should give them another chance. But at this point, it's just one disappointment after another. Funny how this never happens at Red Door... You decide.
Hi Anna, we are so sorry you have not been enjoying your membership services with us. We pride ourselves on our customer service and the fact that our massages are designed to be customized to meet your individual needs. I would love to talk to you about your experiences thus far. Please feel free to reach out to me at a time that is most convenient to you either on my cell phone (609-668-5251) or via email (firstname.lastname@example.org). We would love to find you your perfect fit! -Darielle Danver, Owner