94.4% would refer friends and family to us

4 stars Customer since 2016

Easy check in and friendly staff

5 stars Customer since 2011

Mely was great and the front desk was excellent as always.

4 stars Verified customer

The front desk people were unprofessional and showed immature tendencies. I did not catch their names but one of them did not seem genuine or concerned and prompted gossip among the other workers.

Hand and Stone Charlotte replied:

I'm sorry you had this experience in our spa! I would like to speak with you about the details as this behavior is not acceptable and certainly not the standard. Please reach out to me so we can discuss.

Thank you!

Teresa Sardinia

5 stars Verified customer

Hand and Stone and "my" masseuse, whose name I will not mention because she is soooo busy that I have to wait a month and a half to see her again, are fabulous!

Hand and Stone Charlotte replied:

Thank you for your loyalty and being patient with her schedule. Please make sure you ask to be on her cancellation list so we can call you sooner if she opens up!

5 stars Customer since 2018

Love the staff !! Love Melisa, she is awesome:)

5 stars Customer since 2013


5 stars Verified customer

I see Meli every 3 weeks. She is the best! Hand and Stone is great!

5 stars Verified customer

Very relaxing. Great staff, loved Meili.

5 stars Customer since 2018

Daya was amazing! I got the hot stone massage. Everyone was friendly and the place was relaxing.

5 stars Customer since 2009

Best massage. She is very thoughtful on your needs. After watching three grandchildren for the weekend,it was just what I need.

You might want to offer grandparents massages that children can buy for their parents as a thank you for watching their children.

We love are grandchildren but a massage after is the best.

I always recommend your massage over any other company.

Sent many your way.

Hand and Stone Charlotte replied:

Thanks Mary Margaret! Make sure you check out our Christmas in July promotion coming up at the end of July for a great deal. Thanks again for your loyalty and feedback!

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