Usually I love my facials at Hand and Stone, but this time my technician was new to me and a couple issues came up. First, product ran into my eye and made it sting. Second, I had specified at the beginning that I didn't like extractions, especially ones with pressure. My technician used hard pressure and I had to object. Lastly, I had an oatmeal masque applied and supposedly cleaned off. I walked out into the reception area and my husband immediately noticed oatmeal in my hair, face and neck. Reception said I could clean up in the bathroom but that was the extent of any apology and no concern was shown. Needless to say I am using a different technician in the future and I hope the reception people are more responsive to issues such as these in the future.
Bethany, thank you for your honest feedback. I'm sorry you had some issues with your facial. We will definitely use this feedback as a training opportunity to work with this new Esthetician. I will follow up with you to resolve.