94.4% would refer friends and family to us

5 stars Customer since 2012

Great staff and location. Always courteous and willing to work on any opportunity/issues. Have had great results with the massages. Just be sure to tell them what type of massage you like and they will assign the best therapist for your situation.

5 stars Verified customer

Staff is fabulous! Always able to help get an appointment even though I call last minute. Love my membership and feel it is well worth the $$$

4 stars Customer since 2016

Easy check in and friendly staff

5 stars Customer since 2011

Mely was great and the front desk was excellent as always.

4 stars Verified customer

The front desk people were unprofessional and showed immature tendencies. I did not catch their names but one of them did not seem genuine or concerned and prompted gossip among the other workers.

Hand and Stone Charlotte replied:

I'm sorry you had this experience in our spa! I would like to speak with you about the details as this behavior is not acceptable and certainly not the standard. Please reach out to me so we can discuss.

Thank you!

Teresa Sardinia

5 stars Verified customer

Hand and Stone and "my" masseuse, whose name I will not mention because she is soooo busy that I have to wait a month and a half to see her again, are fabulous!

Hand and Stone Charlotte replied:

Thank you for your loyalty and being patient with her schedule. Please make sure you ask to be on her cancellation list so we can call you sooner if she opens up!

5 stars Customer since 2018

Love the staff !! Love Melisa, she is awesome:)

5 stars Customer since 2013

Outstanding

5 stars Verified customer

I see Meli every 3 weeks. She is the best! Hand and Stone is great!

5 stars Verified customer

Very relaxing. Great staff, loved Meili.

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