I first requested a hot stone massage online after hours. I then called the following day to clarify that I actually wanted a regular massage instead. They adjusted and all was well. When I had my massage two things were added without my request and I knew I may have an issue as I checked out. I noticed the hot stones were used (for maybe a few minutes but not your typical long lasting hot stone "actual" massage as it could've been), so that was odd but I thought oh well. Then the therapist put Biofreeze on my back all over and I thought "omgosh! What's that." and then "OH NO!"... I really hate Biofreeze and don't want my dog to lick and ingest it, so I had to shower as soon as I got home. I should've also mentioned not to mess up my hair because I planned to shop afterwards but when she massaged my head, it may have felt great, but my hair was super messed up and disgusting from the crazy amount of lotion in it. It took a ton of time to get the knots out compared to a normal day. It was bizarre. Again the therapist was sweet, great and good to my back and legs- strong pressure without being deep tissue is a must and she got the pressure perfectly. But I wasn't thrilled about check out when we were on the same page. I finally paid the right price after going over things and defending myself, but they continually pressure you to become a member over and over again (beginning and end of my visit) so that's pretty annoying. If I want to be a member, I'll be one. Often times, people like me cannot afford it.