My therapist was very good, so this review does not reflect her work at all -- she did fantastic.
The problem, however, is that is not what I asked for.
I was a walk in. I came in around 1:00 and made an appointment for 5:00. The lady at the front desk told me that I was getting a great therapist that knows deep tissue and sports massage. I have a very knotty back and I needed deep pressure.
I come in at 5:00, and I get a different name than what I was told. OK fine, maybe there was a mixup. Then during my massage, my therapist was unable to get my knots out, again, nothing against her, she did fine if it was anyone else I am sure it would have been great but it isn't what I asked for and not what I needed.
I told the therapist she did fine and it wasn't her fault.
I get to the front desk, and all I get is a "We will get it right next time" -- sure that's fine... if there is a next time.
You have no problem taking my money this time for incorrect service, and hopefully next time I should trust you to get it right?
I am not so sure. Very disappointed.