First time customer, I went in for a facial and specifically asked if extraction was included. I had a few small bumps on my forehead that we talked about before she began as I’ve had ones like them removed in previous facials. She spent no more than 3 min on my nose and that was it. When I asked why she didn’t even touch my forehead she said that I would have to buy a tool of my own or get a microdermabrasion treatment. When I got home I had to do my own extractions on my chin since that was untouched as well. Not worth the $70 I paid.