70.6% would refer friends and family to us

5 stars Customer since 2018

Excellent service on friendliness and service!

5 stars Verified customer

Chris, massage therapist, did an amazing job! Thank you!

5 stars Customer since 2018

First massage ever.. Experience was great. Masseuse was very kind she made my experience very comfortable. Sandra G. was great!

5 stars Customer since 2018

Jolie did an excellent job. She listened to me as I explained the issues I am experiencing with my neck and shoulders and addressed them during the massage.

1 stars Customer since 2018

First time customer, I went in for a facial and specifically asked if extraction was included. I had a few small bumps on my forehead that we talked about before she began as I’ve had ones like them removed in previous facials. She spent no more than 3 min on my nose and that was it. When I asked why she didn’t even touch my forehead she said that I would have to buy a tool of my own or get a microdermabrasion treatment. When I got home I had to do my own extractions on my chin since that was untouched as well. Not worth the $70 I paid.

1 stars Customer since 2017

Unfortunately as I mentioned in my other review- this was a terrible experience for us. The masseuses were fairly good- one was better than the other.... but the service level from the receptionist was absolutely horrible. We won’t be returning or recommending.

Hand & Stone - Chicago Lakeview replied:

Hi Tiffany... I noticed we were the 11th 1 Star review you have written of your 25 reviews in addition to five 2 Star reviews. So, 16 of your 25 reviews are either 1 or 2 Star reviews. Rarely do I see a 1 Star review, so when I do, I wonder what could possibly have been so terrible. I noticed your complaint was not about the massage therapists you and your companion had two days ago for your couples massage. It came down to the fact you did not receive a peppermint scalp massage and even though our front desk apologized twice and offered to bring in the manager for further discussion about how upset you were becoming, even though your companion even tried to calm you down, you refused to speak to the manager and said you would just write a bad review. When there is a mix-up, which every business experiences from time-to-time, most clients are gracious and simply move on. However, others seem to love opportunity to write bad reviews. You received your couples massage, but failed to mention the peppermint scalp massage to the front desk upon your arrival. It may have been because you were 8 minutes late for your appointment. Your companion failed to mark "peppermint scalp massage" off on his enhancement sheet, maybe because he was 10 minutes late.... so he did not have his scalp massaged with peppermint either. To avoid possible future negative encounters of similar themes, I recommend verbalizing your desire to have an "enhancement" next time you go anywhere for a massage, so they know to do it. If you don't mention it coming in, you won't receive it. We don't necessarily push enhancements in our spa. We have our enhancement sheet and if it's not marked-off, we don't do it. Just to calm any concerns... and so that others know... you were not charged for a peppermint scalp massage and neither was your companion. Another thing that seemed to upset you was the apparent lack of empathy our front desk personnel showed, even though she apologized to you twice. Not sure how much empathy would be required when someone is troubled over not receiving a peppermint scalp massage... I would hope the apologies you received would have been sufficient. We have a number of enhancements you would enjoy. Just mark them off on our enhancement sheet or verbalize what you want to the front desk next time so we can accommodate you. Thank you for choosing Hand & Stone.

5 stars Customer since 2018

Amazing, relaxing experience. My skin is glowing. Maggie did amazing job.

5 stars Verified customer

Staff were professional and provided excellent care. I felt very comfortable and am looking forward to going back.

5 stars Customer since 2018

I visit Hand & Stone once a month and it has greatly improved my bad back. Incredibly relaxing environment and wonderful professionals. I recommend to anyone!

5 stars Customer since 2018

I went there for the first time yesterday and I am very impressed! The staff was very nice and welcoming. The place is very clean. I had gotten a facial and Caitlyn was amazing! Already have my next appointment booked!