93.3% would refer friends and family to us

4 stars Verified customer

The massage was good and the staff was all friendly at this location. It was clean and relaxing. I just wish hand and stone was like other massage places and had a private waiting room where you get a robe and they have water and snacks and you get in the relaxing zen mode. It's the only massage place I've been to where you sit in a regular lobby like a doctors office and you have to wait to just get called to go in your room. The rooms are very zen and relaxing but if they just made 1 of the rooms into a little waiting area it would allow you to get tranquil before the massage making the experience better.

4 stars Customer since 2017

Sheikiera is amazing! I swear she's like the muscle whisperer :)

The only piece of constructive feedback that I'd like to give Hand and Stone is that the number on the website doesn't always work. That can't be good for business. Additionally I called earlier in the week to make an appointment and I had to leave a voicemail but no one called me back, so I had to call again. Every time I go, there are at least 4 people behind the front desk...There should never be a reason a customer has to leave a voicemail during operating hours if someone is always behind the front desk!

5 stars Customer since 2017

The therapist listed to what I needed/wanted during the massage and complied very well.

The overall experience is excellent. Staff and venue both very welcoming.

5 stars Customer since 2018

Had an excellent signature facial. Erica was knowledgable, conscientious, and professional.

4 stars Verified customer

Session was good.

5 stars Customer since 2013

Jason is absolutely fabulous. I explained to him somethings I had been through and he took his time and did exactly what I asked him to do I would highly recommend this young man. I just hope he gets trained on the stone soon I would love to use them

5 stars Customer since 2017

The staff are professional and courteous. The store welcoming and orderly. Always feel like a mini vacation.

1 stars Customer since 2018

I was really diasappointed with the prenatal massage I received at hand and stone- Clark. My husband bought me a $100 gift card for a 50 minute massage as one of my Christmas presents, and I was really excited to use it since it has been a very long time since I have received a massage. I arrived 10 minutes early, and filled out the necessary paperwork. When the massage therapist called me back it was a little after my 10am appointment, and didn’t start massaging me until 10:15. I assumed that she was going to massage me for a full 50 minutes, but instead She finished at 10:50 which gave me a 35 minute massage. I really had high expectations, and was unfortunately let down. I will never be returning.

5 stars Customer since 2017

Very good massage!

5 stars Customer since 2012

The experience is always relaxing. The receptionists are always pleasant. It has helped my back pain tremendously. I like the earned points system.