Horrible experience except for the facial. First, the receptionist told me on the phone that I had no points to use despite having an e-mail stating I was eligible for an upgrade. She also stated that I was no longer a member yet I had never cancelled. The facial was a wonderful experience and the woman who performed it was professional and knowledgeable. The massage therapist I had asked me what I wanted to focus on - my response was legs and I instructed him to avoid my feet. He spent less than a minute on each leg and touched my feet resulting in me having to instruct him to stop. Terrible experience - I will be cancelling my membership.