88.7% would refer friends and family to us

5 stars Customer since 2017

Went in for a Wax and Jesse is the best. I highly recommend. Quick, easy, painless, and inexpensive

5 stars Customer since 2018

Shelby was amazing. She really listened to my concerns.

4 stars Verified customer

I wish the front office staff was more friendly and better at greeting the customer. The facial was awesome though and that’s what matters most.

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

We are happy to hear that you enjoyed your facial. We strive to provide a warm welcome from start to finish. Our Spa Associates typically receive stellar feedback for outstanding customer service and I apologize you did not experience the same. Your feedback is noted and appreciated. Thank you.

5 stars Customer since 2018

My experience was just wonderful! Catherine was very kind, and was most helpful with my needs. I will ask for her the next time. Thank-you!

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you, Laura!

1 stars Verified customer

The massage was of the highest quality but when you are finished and feel so relaxed and somewhat fullnerable a the front desk when I checked out there was pressure for me to hand over me credit card number because that is the only way you can receive membership and discounts. I asked what if I move? Then you could try going to Castle Rock or other locations. In our mobile military community a move can be frequent and unplanned. I never want to be trapped in a company that automatically bills me every month regardless if I choose to use the service that month. I did understand they offer a roll-over but denying an option to pay by cash is not acceptable! Buyer beware. I think I should call Better Business Bureau to make sure others are aware.

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

I am happy to hear that you enjoyed your massage. We strive to provide customer satisfaction. We do offer a membership program that is offered to each first time or returning client as a way to save money on future visits. A credit card or debit card is required per Corporate for the monthly membership dues to be billed. Cash is always accepted for means of payment for services received and tips but cannot be accepted for the set up of the auto-payments each month for membership as this is set up as a bank draft. I hope this clears up any miscommunication.

5 stars Customer since 2016

Most excellent massage and facial I have received. Keep up the good work!!

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you, Elizabeth!

5 stars Customer since 2017

Always a pleasant and relaxing experience. Carol is the best and I so appreciate her expertise and caring. The ladies at the front desk and in the office are always welcoming and helpful.

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you, Polly! You always brighten our day when you are in the Spa.

4 stars Customer since 2018

Resa was great!

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you, Devin! Resa is a wonderful Esthetician.

4 stars Verified customer

I was on my face a little too long during the massage. Facial was excellent. Love the coconut water!

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you! Typically, you start a massage face down so that the therapist can start work on your upper body/back. The timing on each side face up/face down may not always equal the same amount of time as there is more area to work on while you are face down which includes your back. As always, each service can be customized to your needs so be sure to let your therapist know if you prefer more or less work on a certain area. We hope to see you back soon. We will have coconut water waiting!

4 stars Verified customer

From the moment I walked in I felt welcomed, Ali was wonderful, she was knowledgeable, showed care about my overall comfort and wellness. The stone massage was excellent and I will be going back again.

Hand & Stone Massage and Facial Spa - Colorado Springs North replied:

Thank you!

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