Everything was good until the aesthetician started removing blackheads by squeezing her nails together (which felt like needles piercing my face and was very uncomfortable) against my face. I feel like the use of tools like I have had in previous facials. I asked what tool she was using and she said her nails and then stated “what do you get your blackheads with” I know I pick at my face at home but I know it isn’t good to do so and assumed they would use a tool. Also may have been better if she let me know she was about to start and it may hurt. I won’t be coming back.