The waiting area's crew were excellent in greeting me and teying to prepare me for my service. I dont think the young lady that perform my service asked enough questions to provide me the service i needed. Maybe my expectations from other spas were different. The room was more smugged like to much moisture verses a refreshed aromatherapy smell that i paid for. She placed the aromatherapy in her hands and instructed me to take three deep breathe and i never smelled it again.