I had a very bad experience with my massage appointment that was scheduled 3 weeks ago, confirmed multiple times upto the date of appointment on Oct 21st. I reach there and find out my masseuse simply did not show up. This at the Polaris location. I had child care arranged specifically for this appointment and this behavior was very unprofessional and put me off. The front office staff was very kind, however I was told this is not the first time this associate had done this. Would highly recommend Hand Stone to have associates that can demonstrate professionalism if the are looking for a satisfactory client base.