86.3% would refer friends and family to us

5 stars Customer since 2018

Very professional and relaxing. Angela is the best!

Hand and Stone Arboretum Village Lakewood replied:

Thank you so much for your feedback, Nick! We look forward to seeing you again.

5 stars Customer since 2018

Charlotte was great! Thank you!

Hand and Stone Arboretum Village Lakewood replied:

Thank you for your feedback, Lindsey! We hope to see you again.

4 stars Verified customer

good service

Hand and Stone Arboretum Village Lakewood replied:

Thank you so much for your feedback!

5 stars Verified customer

Charlotte did a professional and great massage. I was/am extremely pleased and look forward to my next visit.

Hand and Stone Arboretum Village Lakewood replied:

We are pleased you enjoyed your massage. Thank you so much for your feedback!

5 stars Verified customer

This was my first time to Hand and Stone and I had a very pleasant experience. Staff was helpful and friendly. Andrea was an outstanding massage therapist.

Hand and Stone Arboretum Village Lakewood replied:

Thank you so much for your feedback!

2 stars Verified customer

I wish I could remember my massage therapists name because someone in management really needs to train him. My friend had him once and said he was the worst, now I had him last week and completely see what she is talking about. He completely ignored the one area (lower back) that I specified to work on, he had the SOFTEST, and I mean, no pressure massage technique. Even after I asked for a little more pressure. Sometime he even left like ONE finger on me without movement for an awkward period of time. Anyone else I have had has been great, but if my experience was based solely on him, I would never have gotten a membership.

5 stars Customer since 2018

From start to finish, a great experience! Thanks for the great customer service and great massage :)

Hand and Stone Arboretum Village Lakewood replied:

Thank you for your feedback! We are happy you enjoyed your experience.

3 stars Verified customer

An hour long massage should be an hour long - not start at 10 after the around and end at 5 before.

Also, What is the purpose of the questionnaire asking for trouble spots and then the massage technician asking again, when they still do the same basic massage no matter what?

Hand and Stone Arboretum Village Lakewood replied:

We aplogize for the inconvenience. The massages are 50 minute hands on with 5 minutes before service for consultation and 5 minutes after to get dressed. We of course want to make sure your experience is great so we have the therapist confirm the areas you wish to be worked on.

We appreciate your feedback and hope to see you again soon.

3 stars Verified customer

The facial was fine but felt pressure to unpgrade

My service. The facial was pretty basic.

Hand and Stone Arboretum Village Lakewood replied:

Thank you for your feedback!

1 stars Verified customer

Did not get to have an experience, because the manager called and rudely cancelled my session, for the third time now.