I wish I could remember my massage therapists name because someone in management really needs to train him. My friend had him once and said he was the worst, now I had him last week and completely see what she is talking about. He completely ignored the one area (lower back) that I specified to work on, he had the SOFTEST, and I mean, no pressure massage technique. Even after I asked for a little more pressure. Sometime he even left like ONE finger on me without movement for an awkward period of time. Anyone else I have had has been great, but if my experience was based solely on him, I would never have gotten a membership.