410 Lake Shore Blvd. west
Toronto, ON M5V 2V9

(647) 347-4909

Mon - Fri: 9:00AM - 9:00PM

Sat: 9:00AM - 6:00PM

Sun: 10:00AM - 6:00PM

88.1% would refer friends and family to us

2 stars Verified customer

I called a week or so ahead to schedule an appointment for my spouse and had confirmed the date, day, and time of the appointment twice before hanging up.

It was unusual that neither of us received the email reminder days before. On the day itself my spouse called to check under either of our names but he was told that he didn't have an appointment that day. The lady who answered at that time did not even apologize on behalf of the establishment. It was time away from work that was wasted and an apology should have been provided. It was really upsetting how indifferent she was.

I called a week after on a Friday before noon to reschedule the appointment. Then I explained what had happened before as I was asking her to confirm if she had indeed entered the appointment in your system. Again, no apology was provided and experienced the same indifferent tone.

I understand that the pandemic has been stressful for everybody but being in a line of business that is supposed to help alleviate that, customer service is very disappointing.

Hand and Stone Dan Leckie replied:

Thank you for your review! Unfortunately you have left your review anonymously so we have no way of contacting you. Please give us a call at the spa so we can speak with you about your last experience and make your next visit a 5 star one!

5 stars Customer since 2021

Casey (apologies I do not know how to spell her name!) did my Rejuvenating facial and she was INCREDIBLE. She was so thorough and took the time to determine what was going to be best for my skin. She was extremely professional. This was the best facial I've ever had.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Kelly! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Verified customer

Diana provides excellent deep massages - I had neck pain before seeing her then after treatment felt much better. The rest of the team at this location is very professional and accommodating.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Customer since 2017

Diana really is intuitive with her approach and understands when and where to hit the body. Amazing!

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Lukasz! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Customer since 2018

Clean facility, friendly staff and great therapists.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Ajay! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Customer since 2021

Moe was excellent and listened to my needs.

There was an issue with the payment with the receptionist but I contacted head office and issue was resolved immediately. Efficient and great service

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Charlene! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Verified customer

Attila is my go-to at Hand and Stone. If you appreciate a good deep massage, Attila is the guy for the job.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Customer since 2021

Symone was excellent. He gave me the beat massage I've had in a long time.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Alexandra! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

4 stars Customer since 2019

had a massage with Bonnie. she was good and the massage was relaxing but I feel it could be better. Still had some tension in my shoulders and didn't feel as relaxed as expected.

Hand and Stone Dan Leckie replied:

Thanks for the 4 star review Sheena! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

5 stars Customer since 2021

Great massage! Symone was fantastic and I feel so much better today.

Hand and Stone Dan Leckie replied:

Thanks for the 5 star review Emily! We're so glad that you enjoyed your service with us and we look forward to seeing you back at the spa again soon!

Also in Toronto

Veterinary

Queen West Animal Hospital

5 stars 2256 reviews

I've been taking my dogs to Queen West Animal Hospital since 2004. That should say it all! But I'll add that I'm always treated like gold when I go there and they always go the extra mile for my pets. The entire staff are super welcoming and friendly and my dogs love going there! It helps that their treat is to go to Trinity Bellwoods for a romp right after! :)
Read More …

Dental

BCD Dental

5 stars 423 reviews

Excellent, thorough, attentive educational, careful and kind!!
Read More …