94.7% would refer friends and family to us

5 stars Verified customer

My massage was excellent.

3 stars Verified customer

I had a massage a few days ago and just wanted to give some feedback. The room and table were really cold. I feel like this took my massage from amazing to average because anytime a part of my body was exposed to be massaged, it just felt cold. Also my massage therapist was really sweet and was good in taking care of me but I felt like It didn't really do much other than out me to sleep. I like walking out of a massage feeling like my kinks have been worked out. Thank you for the experience but I think I will continue to look for my go to massage place.

5 stars Customer since 2016

Great experience love coming monthly to Daleen

2 stars Customer since 2017

I got my first massage here, after a few great facials. While my masseuse was friendly and perfectly nice, I was very disappointed in the massage. We discussed pressure at the beginning and I chose firm. But the entire massage felt like she was rubbing oil/lotion on me and not doing much else. Even without the pressure I asked for, it felt like a waste of my session/money.

5 stars Verified customer

Smooth but strong hands. Excellent technique. Focused on my trouble spots perfectly. And a very kind person too!

1 stars Customer since 2016

Tonight I got a call from Hand and Stone cancelling my appointment for tomorrow because the therapist couldn't be there. This makes the 3rd time they cancelled one of my appointments. Once it was cancelled when I was in my car driving there. But the worst was finding out my appointment was cancelled in their system when I got there, apparently by mistake by one of their employees. This place is a joke. The one just cancelled was suppose to me a makeup for the one that they mistakenly cancelled. I have a membership at Elements in San Ramon. NEVER once had this kind of poor service.

5 stars Customer since 2017

She is simply the best. It is a great combination for therapeutic and relaxation. She is a lovely professional young woman.

5 stars Verified customer

My massage therapist Niyati is nothing but the best & very professional. I really enjoy coming to her & would recommend her to any of my family members or friends.

5 stars Customer since 2016

Great service!

5 stars Customer since 2017

Fantastic spa. Very professional staff and the atmosphere is very serene. Massage by Faith, facial by Dalen and they were top notch. Can't wait for my next appointment.

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