Most upsetting, my hour massage is actually only supposed to be 50 minutes and it was not even the 50 minutes it was supposed to be. I was not taken into the room until 403. Then talked to my therapist, undressed and waited for her to return for a few minutes while I laid on the table. So it was well after 410 when she started. When she said she was done, I looked at the clock. It was 451. Very upsetting. Also, she was rather conservative. Did not massage above the knee or lower back/buttocks. I asked for firm massage but received really just a rub of my skin. Was in no way beneficial to me. I work long 12 hour, physically demanding job. When I get a message, I need a massage. Left filling nothing. I decided to cancel my membership and that was even more hectic trying to cancel. Still have not been able to do that. The girl at the desk made me feel like I was inconveniencing her. Also no male therapist, which I like because naturally they provide more pressure but they have none employed. I’ve been to other locations, in Tennessee, with male therapist, wonderful staff and great massages. Maybe it’s just this location?