The crew was extremely welcoming. I was offered tea upon arrival. The paperwork was extensive, but I'm hoping that was only the first time. My massage specifically was good, but of those I have had (Bliss, Burke Williams, etc) it was below average. She checked in with me often but I felt the pressure was inconsistent. At first it was too deep, which is fine I asked for lighter and she went to medium which was perfect but then it would get lighter and I'd have to ask her to go firmer again. This was also the first time I've ever gotten a headache post a massage that lasted through the next day despite drinking lots of water as advised upon leaving. I have never been told to drink water at any other spa and I also never had a headache. My husband and I did get the membership as we get to try different masseuse, it includes facials, and can be used at any other location when we travel. I think it was a good experience for the price in a CLEAN, relaxing environment, with friendly people.