I have been going to Hand and Stone for some time, and this is the first time I've had a bad experience. After being left to change, it was six full minutes of my hour before the therapist returned to the room. During the massage, we talked some, which was fine, but every time she spoke, she stopped working. I have never had that happen before. I also had some pain during the massage which I voiced, leaving several spots that hurt today. I wouldn't give a bad review to the business, because I have had many, many wonderful massages there, but this one was poor.