The massage was decent but it was the small things like receiving paperwork that no one took the time to review. I checked off that I wanted to enhance my massage with hot stones-after all I received a form...I didn't receive the hot stones. I can let things go so I politely asked at the end and my therapist stated she was new and she doesn't do them. That's fine but who did look at the paperwork and whose responsibility was it to manage that part of check-in? Also when the massage began I asked her to go lighter...she did and it was great, but I initially marked off light on my paperwork. The massage was great but it's the attention request on paper that was ignored. Lastly, when I made my appointment I think the part about enhancements should have been asked because if they made my appointment with a new therapist who doesn't do hot stone massages, and another therapist wasn't available to complete hot stones if my request would have been reviewed upon checking-in then it would have been a moot point to ask me about enhancements when checking-in. My therapist did utilize hot towels. Lastly, when checking out the receptionist stated it was $49. I politely said no I had a gift card and my friend gave me one of her massages. The receptionist was able to find the correct information, but it seems like that was overlooked as well. Prior to the appointment I gave the gift card number, etc. The massage was decent but the requests I made were overlooked.