86.7% would refer friends and family to us

2 stars Verified customer

Not a great visit.... There was a scheduling conflict so I didn't see my regular esthetician (who I travel an hour to see I might add). They provided a free upgrade voucher as a service recovery but then charged me for a sensitive skin facial when the woman told me she was only doing a regular facial. I didn't pay for the "upgrade" obviously since I received the voucher, but it caught me off guard I didn't know what to say on the spot. There seems to be a lot of new faces in the front, I'm hoping next time I return I have a better experience.

3 stars Verified customer

The foot therapy left a lot to be desired. And both treatments were definitely under 50

Minutes

5 stars Customer since 2018

The service is fantastic!

5 stars Verified customer

Maruca is great. She is cheerful and has a good grasp of what my skin needs.

5 stars Customer since 2017

Jim is great and very knowledgeable about the body and how to alleviate stress and pain!

1 stars Customer since 2017

I scheduled online and did not receive a call confirmation, an email confirmation or communication in any other way for me to know whether I had an appointment. I called and left a message asking if I had an appointment and no one returned my call. I did not go to the appointment because I thought I did not have one. Since I am getting this email asking about my experience, I am afraid I have been charged for a a session. When I got through to the store, I was told they do not know how to use online booking, yet there is a place here to schedule on line. Fall Church should be dropped from this website until they have training.

5 stars Customer since 2018

Abrie, Alex, and Jillian were all very helpful, kind, and patient. I would definitely recommend Hand & Stone Massage.

5 stars Customer since 2018

Very enjoyable. Left feeling great.

5 stars Verified customer

She was very nice and shifted gears when needed. Great communicator also.

5 stars Customer since 2017

Jim was excellent. He gave a superb massage and had great attention to detail. Jim listened to my concerns and addressed those areas. I would highly recommend him.

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