I went for the introductory special massage and got Melissa. She was fantastic and I absolutely recommend her! Good, firm pressure and very knowledgeable, professional service (and I’ve had a lot of massages of all different types) She was also very conscientious about my comfort, taking time to get to know my preferences and needs and ensuring the environment was pleasant for me. Overall, a very good value and I will be coming back. Taking off a star because I had trouble booking- requested and confirmed an 80-minute service but was booked for and received the standard 50-minutes, nobody called me back after I left messages, etc. Also had trouble getting an appointment during times I was able to come because of lack of therapists. Hopefully that will improve because Hand and Stone is a nice facility and the membership has very good benefits so I will be coming back.