I arrived early to my 9 am appointment to find your employees standing outside as no one arrived to open your business. Mayumi has been there since 8 am and Jessica since 8:30 am. We had to wait until 9:18 am before someone arrived to open the door. Mayumi was thoughtful enough to purchase Water for myself and your other client that was waiting. Jessica was able to complete my appointment;, however, this made me late for an appointment at Work. Due to the severity of my neck and back pain, I stayed for the appointment as rescheduling would have been impossible with in the next couple days.