I have been a member for a year now & have always had a lovely experience with monthly facials However, this past facial was exceptionally so. Unfortunately my husband has been in hospital for past few weeks with serious issues. I’ve been spending many nights & days in this environment. I knew my skin was taking a beating due to lack of normal regimen. Upon calling Hand & Stone for a last min/late in day appointment, the receptionist, Haley, was kind enough to make the effort to call Rosalee at home to see if she’d be available to come in on my behalf. Rosalee, an excellent esthetician, was willing to come in for a late appointment. She was amazing & understood what my skin needed to recover from recent events of stress & dryness I appreciate her advice re how to manage my skin during this trying time. I highly recommend facials with Rosalee. Also, Haley was willing to lend a sympathetic ear to put wheels in motion for me to obtain not only a facial but to be rejuvenated to keep up current pace of long visits in hospital. Self-care is not only Hand & Stone’s business but they do so with compassion.