The overall visit was good. The front desk worked with the late first timers (my daughter and I) and that was very gracious. They managed to get us a later appointment same day, which we appreciated, thank you for the good customer service, it's hard to come by these days. The young lady (J), that did my massage was good, not great, but she was very personable and sweet. My massage matched her soft personality, I felt comfortable with her, but just needed a little more umph...It felt more like a rub down, like she was just rubbing in lotion, than a massage. Even when I requested extra pressure be added to my feet, just a little light press and done. I was disappointed in the towel foot treatment, again, it was a little scrub, quick add of peppermint, wrap my feet with 2 lukewarm towels (this is what I paid extra for?). I asked for attention to be paid on my lower back, neck, shoulders and feet. I got rubbed all over, limited time focus on the areas I'd requested...everything felt so quick and rushed. I'll just go down the list of masseuse or masseurs, until I find one that fits my style, especially since I'm a member now. However, if I can't find a match after 3 tries then I'll seek out another spa.