I’ve been a customer for several years now. I’ve never had a “bad” experience here. The staff is always friendly. The massage therapist is always polite, attentive, and through. However that was not my experience when I went this week. I can’t call out my therapist by name because I was never given a name. He did ask me what brought me in. I told him clearly that I needed/wanted work done in my shoulders, back and right hip as they were all tight/an issue from an extended drive. He said “ok I’d live to help you with that”. My massage consisted of 85% neck work, 5% all over body work, 5% hip and 5% back. My back which needed the most work (and I made that clear) was addressed with the remaining 3 minutes of my session. He did a quick “karate chop” across my back and then said we’re done and left. This is certainly not the experience I’m use to from Hand and Stone. I left feeling as if I hadn’t even had a massage. I was very disappointed!