87.2% would refer friends and family to us

5 stars Customer since 2018

Service providers were very good and tr ayes is wrong th care and concern. Like the atmosphere and very be as well

1 stars Customer since 2018

It was my first time visiting Hand&Stone and I thought I’d surprise my dad for an early Father’s Day gift by booking a massage. When we arrived on-site, my dad was visibly uncomfortable and did not feel good, so i needed to cancel unfortunately. I spoke to Alex at the Front Desk and he said that per policy, i need to be charged 50% of the rate. Having worked in the hospitality industry, i understand policy.....but things happen and i asked for consideration. Alex said that he will leave a note for Taylor, the manager, and she will look into it. I waited for a follow up and NEVER received a call/e-mail. I don’t usually write reviews but I was disappointed with the customer service and it definitely made an impression and impact on me. I will not be returning to the facility.

5 stars Verified customer

Excellent service. Taylor was very nice while checking me in, she explained the paperwork and different add on services and got me some water while I waited. Margaret was my massage therapist and she did a fantastic job, she checked in to make sure the pressure was all right and then let me relax during the service. It was a great experience with no pressure to sign up for a membership.

5 stars Customer since 2017

From front desk to service - friendly, professional, knowledgeable!

Megan was accommodating, professional, friendly and her technique for waxing was unexpectedly gentle! I made another appointment with her ☺

4 stars Verified customer

Been looking for a good spa in the area so used a Groupon to try HS/Kent Station. It was a good experience. Margaret gave me a massage, followed by Megan for a facial. Both were fine. The massage seemed short as I added a hot towel foot treatment that took time away from having a full body experience, but the work Margaret did on my back and neck felt really good - and my feet were happy! Megan's facial was so serene!! My skin looks better, but the best was floating out fully relaxed. The front desk staff were very nice (to answer other reviewers.) My only complaint was the a/c blower came directly down in one room and had to cycle through rather than be turned off. When I told the desk person, she was glad to get the feedback and said she would look into changing the position of the table.

I plan on going back and perhaps joining the club as the reduction on price is significant.

2 stars Customer since 2018

The receptionist were friendly. When I scheduled my massage I asked for deep tissue. I did not get deep tissue. The masseuse started off by asking me what type of pressure I liked and I said I liked harder pressure and more deep tissue massage and she responded with "well you're not getting that." So honestly I'm not sure why I even paid for my massage when I wasn't even getting what I thought I had paid for. I also had a facial and it was mediocre at best. The girl was nice but I have gotten facials before and this one was incredibly sub par. I don't feel like any of my pores got cleaned out and for the chest and arm massage she just rubbed in little circles on my chest over and over and didn't change up they direction she rubbed, so after about 5 minutes my skin just felt kinda numb and it wasn't very pleasant.

5 stars Customer since 2018

Sara is an excellent therapist. I have trust issues with massage therapists due to the fact that in the past I have been unable to move the next day. But now I am feeling better every time.

5 stars Customer since 2015

Great service and very friendly.

5 stars Verified customer

I had a 2 hour massage to relieve tight, sore muscles. The massage therapist was a pro at giving a firm massage and knew just how to work out the "knots" in my shoulders and back. It was both relaxing and therapeutic, I highly recommend Hand and Stone Massage at Kent Station.

5 stars Verified customer

It was a wonderful relaxing experience.

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