97.4% would refer friends and family to us

5 stars Customer since 2015

I love having Jessie as my massage therapist. She just does a fabulous job!!!

Hand & Stone of Lake Nona replied:

Jennifer, make sure you pre-book your next appointment before you leave the Spa and you will receive 50 reward points. When you have 2000 points banked you can redeem them for enhancements or use them on product!

5 stars Verified customer

Listened to me on the area I wanted him to focus on.

5 stars Customer since 2017

It was my second massage in my life and it was great

5 stars Customer since 2016

Excellent at finding the areas to work on the most. Like his technique.

Hand & Stone of Lake Nona replied:

Nice compliment Lesandra. :-) I will be sure to let him know. 🌷

4 stars Customer since 2015

Jessica is a great massage therapist. She helped eliminate some of my back pain.

Hand & Stone of Lake Nona replied:

Amy, Be sure to request her again! Our Therapists get pay raises based on their "requests". :-)

2 stars Customer since 2017

I don't remember her name, she was very nice, but not focused. She asked my areas of concern and then didn't work on them I had to ask her to please run those areas when she was almost done and still hadn't massaged my neck and shoulders. While she was very sweet she talked the whole time and engaging me in conversation. I couldn't at all relax and enjoy my relaxation. I feel this was a wasted appointment and for the cost I am not pleased.

Hand & Stone of Lake Nona replied:

Tiffany - Thanks so much for your feedback. We tell every therapist that feedback is a Gift. We strive to make every service the very best possible. we appreciate your honesty. Thanks

4 stars Verified customer

Nice and relaxing massage with firm pressure. Very accommodating and friendly.

Hand & Stone of Lake Nona replied:

Wonderful to hear. Thanks for the feedback.

5 stars Customer since 2017

Staff was very friendly and professional and the atmosphere was very relaxing.

5 stars Customer since 2015

Melissa is amazing ,she does an incredible facial!

Hand & Stone of Lake Nona replied:

Yes, we think our facials are amazing too! Have you tried our Microdermabrasion? It is only an additional $40 or if you have packages accumulated you can use two packages to pay for an Exceptional Facial with a Microderm and only pay an extra $10.05! Plus you get 10% off any product. Membership DOES have its privledges!

3 stars Customer since 2015

Massage was too rough, very sore and achy afterward.

Hand & Stone of Lake Nona replied:

Sorry to hear your Massage was not what you were looking for. I will pass this on. Always make sure you drink lots of water after your massage to flush any toxins out.

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