95.0% would refer friends and family to us

5 stars Customer since 2014

Excellent service!!!

4 stars Customer since 2012

Massage was very good with Ali and facial was good as well. Only disappointment was that facial did not include neck and decoletage, which I was later told has to be requested. Next time, I guess!

1 stars Customer since 2015

Unfortunately the massage I had last night wasn't great. The lady did not have good hands. :(

5 stars Customer since 2013

This place is absolutely fantastic! As soon as you walk in, they do a great job of putting you in a relaxed mood. I have been a customer for 5 years already. Generally, all their therapists are great. However, once you find the therapist that is a match for you (based on their massaging technique and what your preferences are) you will feel like royalty. I always leave this place feeling taller, because I'm short, and like I'm floating. The service provided by the receptionists at the check in/out desk is always the perfect beginning and ending of this wonderful service. I highly recommend becoming a member at this place.

2 stars Customer since 2017

This was my second time at the spa and I was very disappointed. I am a paying monthly member and decided to come for a couples massage. First and foremost I find it a little crazy to have to pay $10 per person for a room for two had I known I would have just gotten separate rooms for my husband and I. The most disappointing part was that I paid for an enhancement that I never received and when I asked about it they asked me if I was sure and gave excuses as to why I may not have noticed the enhancement but ensured I had gotten it. Only to get a phone call later advising that the therapist had not noticed the notation for the enhancement and that neither of us had received the service. The next day I went back and decided to cancel my membership and felt as if they didn't care much because I wasn't even asked why I was cancelling until I had already signed the paperwork. I definitely will not be coming back.

5 stars Customer since 2012

The massage therapist was amazing!

4 stars Verified customer

From Munro massage room I could hear a bell like sound-what of believe was to call the massage therapist to let them know their client was ready. Needs to be quieter

5 stars Customer since 2015

I'm a member at hand and stone in Kendall. Every experience is excellent, staff goes above and beyond always. Since the service is so good I always stay there and am so comfortable! Last massage was with Michelle and she was great. Thank you!

5 stars Verified customer

Peaceful environment, even better massage! Would definitely recommend.

5 stars Verified customer

I had never had a massage before and it was amazing! Really relaxing and I felt comfortable the whole time.

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