87.7% would refer friends and family to us

4 stars Customer since 2015

I LOVE HAND AND STONE. I AM USING CAPS BECAUSE THE FONT IS TOO SMALL AND I AM UNABLE TO CHANGE IT. THE STAFF IS WELCOMING AND THE TECHS ARE VERY GOOD. USUALLY I SEE MATTHEW, WHOM I ABSOLUTELY FAVOR . HIS MASSAGES ARE THE BEST. RESENTLLY I HAD AN EXPERIENCE WITH A NEW TECH , SHE WAS VERY NICE BUT NEW AT HER CAREER AND I AM SURE WITH HER EXPERIENCE SHE WILL IMPROVE. SHE IS AN EMPLOYEE I WOULD VALUE BECAUSE SHE IS VERY VERY PERSONABLE AND EASY TO TALK TO AND LIKES THE CLIENTS INPUT WITHOUT FEELING LIKE SHE IS BEING CRITIISED. PERHAPS AN EXPERIENCED TECH COULD COACH HER A LITTLE ON HER TECHNIQUE. NEVER GET RID OF HER SHE IS A GOOD REP FOR YOUR COMPANY. THE FACIALS ARE MARVELOUS, REFRESHING AND I NEED ANOTHER ONE! ITS NICE TO BE ABLE TO PICK UP A CANDLE WHEN I AM THERE AND NEED A QUICK GIFT TOO. I DO THINK THE TIPPING IS AN ISSUE. YOUR EXPECTATIONS ARE A BITE MUCH FOR A RETIREE BUT I CAN LIVE WITH IT. ALL AND ALL I LOVE HAND AND STONE AND HAVE RECOMMENDED IT TO OTHERS.

5 stars Customer since 2018

Everyone was professional, friendly and helpful. The massage was fantastic!

5 stars Verified customer

I love this place!

5 stars Customer since 2017

My massage was excellent.

5 stars Customer since 2018

I never had Himalayan stone massage and she clearly explained to me what it was.. it was very relaxing and I really liked it. Jill is very sweet and I can’t wait for my next appointment with her

5 stars Customer since 2015

Very relaxing massage and he worked out the kink in my neck

3 stars Customer since 2018

The massage itself was without question 5-star worthy. I came in with some specific needs and Bethany did a great job working on those areas. It was 50 minutes of "good pain"!

What was not 5-star worthy, was my experience at the register. Nowhere on the website is it listed that the "introductory price" for a deep-tissue massage is $20 more expensive than a "massage" (using such a broad term seems as though it would apply to all massages, but apparently not...) The difference in price was also not mentioned to me when setting my appointment or checking in prior to the massage. So it came as a bit of a shock to be charged 133% of what I thought I'd be paying (to say nothing of the blatant and rather forward request to provide a generous tip). This was also not an ideal time for your cashier to give me the hard sell on a membership or try to schedule my next (god only knows how expensive) massage -- really only added to the sour taste in my mouth upon leaving.

I don't mind paying for a quality product or service, which again, is what I received. What I do mind is the lack of transparency. Companies that stand behind the quality of their offering don't have to hide fees and uncharges, Hand and Stone should consider doing the same. I don't know if I'll be back.

4 stars Customer since 2017

A couple of whiteheads that were extracted returned the same evening after my facial with Caitlin at the NW 23rd Place location. She was very good otherwise.

5 stars Customer since 2016

AWESOME,!

3 stars Customer since 2016

The massage was nice but it was really difficult to relax because the vents or air system was rattling so loud

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