The massage itself was without question 5-star worthy. I came in with some specific needs and Bethany did a great job working on those areas. It was 50 minutes of "good pain"!
What was not 5-star worthy, was my experience at the register. Nowhere on the website is it listed that the "introductory price" for a deep-tissue massage is $20 more expensive than a "massage" (using such a broad term seems as though it would apply to all massages, but apparently not...) The difference in price was also not mentioned to me when setting my appointment or checking in prior to the massage. So it came as a bit of a shock to be charged 133% of what I thought I'd be paying (to say nothing of the blatant and rather forward request to provide a generous tip). This was also not an ideal time for your cashier to give me the hard sell on a membership or try to schedule my next (god only knows how expensive) massage -- really only added to the sour taste in my mouth upon leaving.
I don't mind paying for a quality product or service, which again, is what I received. What I do mind is the lack of transparency. Companies that stand behind the quality of their offering don't have to hide fees and uncharges, Hand and Stone should consider doing the same. I don't know if I'll be back.