89.8% would refer friends and family to us

5 stars Customer since 2017

Jill was attentive and made me feel relaxed.

3 stars Verified customer

I had a facial that advertised a shoulder, neck and hand massage but did not receive any. Also, I had specifically asked to make the appointment so I could take advantage of the new member pricing but they made a mistake with the timing so I did not get the discount. Most companies would make it right since they admitted it was their mistake but Hand & Stone did not. When I have called (twice) to ask for their specials the person who answered the phone said there were not any but later I found out there were. I think insufficient training is an issue. My first massage was outstanding!

5 stars Verified customer

What a wonderful experience!

Kelsy was very kind as I arrived and helped me prepare for my session. The lobby was very calm and relaxing, I appreciated the waiting area / nook. Loved the hallway lighting.

Jill, my LMT, was exceptional, empathetic, and focused on my needs first. The Hot Stones were great, as was the Lavender Aromatherapy.

Really made my day great. Thank you!

5 stars Customer since 2016

Kelly was one the best massage therapists I've ever seen! I had problems with headaches and within an 50 min massage she made me feel a thousand times better! I can't wait to book with her again!

5 stars Customer since 2016

Cherie is great. She really listens to what you need and works hard to make sure you leave feeling better! I am sending my 11 employees to Hand and Stone as an office treat!

4 stars Verified customer

Good experience. Talkative, but good.

5 stars Customer since 2017

As a retired Int'l Dir of Ops I've been told MANY times my standards are very high. In the case of Hand & Stone they have earned 5 stars from me. From their informative web site—that compelled me to jump in the car and go—to their warm, funny, knowledgable receptionists to the 'actual facial experience' it was first class all the way and well worth the money. Thank you, Jessi with an "I" and Robert—my skin has not felt like this since I was in my 20s! ;-)

4 stars Customer since 2016

Service is very good and customer service.

5 stars Customer since 2016

Kelly was great. She adjusted her pressure and technique to exactly what my body needed.

3 stars Customer since 2016

Cherie was awesome. I was disappointed as I was told my massage was to be 50 minutes long. I was told if I were late to call and let them know but wasn't told my massage would be shortened.

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