The staff at the desk were very welcoming and attentive. Everything was clean and beautiful. Matthew had a nice smooth touch and was very skilled. All went well until the last 10 - 15 minutes when he had me turn on my back and literally spent the remaining time using two thumbs on the same spot on the back of my neck. I have had this happen a few times before at Massage Envy--which I frustratingly tolerated to use my credits on my membership, but there is no way I would buy a membership here with another year of that nonsense awaiting me. I was tempted to join before the treatment because I work nearby (I've been a member at the Cedar Hills H & S), but it bothers me when the technician wastes my valuable time and money--and gets lazy at the end just waiting for the click to wind down.