98.0% would refer friends and family to us

5 stars Customer since 2012

Wonderful day at HAnd and Stone. Great facial as always with Rainna - its really a facial and massage in one. followed by 2 hr massage by Melissa (I think- or was it Michelle?? Sorry) I seriously suggest extending massage time to 2 hours- its definitely relaxing and wonderful.

5 stars Customer since 2017

Monique was amazing

5 stars Verified customer

As usual it was a very pleasant and relaxing experience with Tina.

5 stars Customer since 2016

Stephanie did my massage and is incredible! Such a relaxing experience. Monique did my waxing and is also great at her job! She is quick and efficient. I will continue to come back to hand and stone to see both of them!

3 stars Customer since 2017

I got to my appt early - but ended up waiting 10 - 15 minutes over my appt time - while others who came after me was being taken in to get their procedure done. The Manager realizing that I was starting to get upset, then decided to check and realized that it was my first visit and I needed to complete some paperwork before I get to my procedure. Appt are set up for a reason & it's the Manager/asst. Manager job to ensure each person that walk into your office is properly taken care off. I was not at all pleased with his lack of professionalism - he was busy speaking with another patron (I believe he was another patron) and not addressing the the needs of the clients. While he was polite, he needs to be engaged with clients that come in, whether you're a regular or not - check and make sure that paperwork etc is in order - before you socialize with others.

As for my treatment - the therapist was definitely on her game - Michelle, did my massage and was really good and very professional. I totally enjoyed my massage and would definitely recommend her services. Based on her service/treatment - I will purchase a membership.

The other front office staff, upon completing my treatment - again- very nice, professional and helpful - she was able to provide me with answers to my questions on getting a membership package and offered very helpful suggestions based on my question.

While first impressions count - and the Manager or Asst. (not sure of his position) did not impress me - the other staff and therapist did - which made my experience good and will ensure that I will go back for other treatments.

5 stars Customer since 2012

I enjoy the spa services at Hand and Stone. I have been a member for years and the massage therapy has been very good for me. The information I receive from my therapist helps me in my everyday activities. The spa is a peaceful environment where you can leave the stress behind and for an hour and relax and renew. Thanks for being there. Special thanks to Nikki who is a very intuitive therapist. She has seen me through back spasms and I'm always appreciative to her for the excellent massages.

5 stars Customer since 2015

Nikki is always great and I leave feeling rejuvenated.

5 stars Customer since 2012

Kaia is amazing

5 stars Verified customer

My visits always make me fee so much better! exactly what I need suffering from a recurring pinched nerve in my neck.and shoulder. Nu Face visit and facial is great as well. My skin feels great.

5 stars Customer since 2013

I came in for facial waxing. I'm a very picky person especially with my eyebrows. I was pleasantly surprised by how the esthetician handled them. She gave me a mirror and explained what she did and why. Her name is Tricia and I will request her next time. She has a plan to get my brows how I want them! I'm really happy about that!