The online scheduling for a massage appointment never works. You always have to call in for an appointment. I was able to schedule a last minute appointment and had Fabiana as my massage therapist. Usually, the room lighting is dimmed. When Fabiana brought me to the room, she turned on all the lights, which is unusual. It's supposed to be a relaxing environment. The room was cold and she never asked me how the environment was. As soon as she put her hands on me, it was not good. Her hands were COLD throughout the entire massage session. Fabiana was more concerned about upgrading my session and making money than the helping me relieve my tension points. I left still feeling the knots in my upper back. She asked me to come back and mention her name. No thank you!