84.8% would refer friends and family to us

5 stars Verified customer

Very good, professional

5 stars Customer since 2020

Amazing

Hand & Stone Massage And Facial Spa | Port Credit replied:

Thank you Dileeni! Love to always see you!

3 stars Verified customer

The spa is lovely but the massage was underwhelming

3 stars Customer since 2021

I found I did not get a full 50 mins. I still have pain so it was not helpful.

5 stars Customer since 2021

Fabulous!

5 stars Verified customer

Loved my experience here! My husband and I opted for an 80 minute massage and we loved every minute of it. The staff was great and both RMTs were super professional. Lily was amazing, and I would definitely come back here.

Hand & Stone Massage And Facial Spa | Port Credit replied:

Thank you!

4 stars Customer since 2018

Relaxing environment. Excellent therapist.

Hand & Stone Massage And Facial Spa | Port Credit replied:

Thank you Adarsh. Love to see you!

5 stars Customer since 2021

Excellent service and treatment from a skilled professional. Made progress on a number of the issues I was seeking treatment for. It was my first session so was unsure as to my comfort level, including with a male RMT, but if everyone is equally professional/skilled as my last, then I would be happy to see him or any therapist available at your clinic. I've already booked a second session, thank you!

-Kevin

Hand & Stone Massage And Facial Spa | Port Credit replied:

Thank you Kevin for your review. We are pleased to see that the treatment was helpful. Love to see you again.

2 stars Verified customer

I received a facial and a deep tissue massage at this location.

The facial was pleasant enough although the esthetician liked to chat.

As for the massage, I was fairly disappointed with it. I asked for a deep tissue massage and on the questionnaire, I selected I wanted a firm massage. The massage I received was anything but firm.

The RMT did ask me about my concerns and did try to address them but quite honestly there was just very little massage. It just felt like a little light rub down with some correction positioning of hips/legs etc. At first I thought it was just a warm up and then the real massage would begin, but it never came.

The RMT also liked to chat a lot. I mean no offense but I came to focus on myself and have a relaxing day, I did not go to have a conversation with someone. Perhaps this is a question that can be asked in the questionnaire i.e. if we prefer to chat or not.

Lastly, the RMT has something rough on her fingers/maybe a nail or something and every time they would use that hand to rub, it would scratch me and make it uncomfortable.

The esthetician and RMT were both very pleasant and have no issues with them personally, but when going to a spa/massage, there needs to be some level of professionalism and standard in terms of ambiance, relaxation, comfort provided to the client and this is ultimately the service I am paying for. Which I did not feel I received.

I was so looking forward to receiving a massage after so long but left feeling very disappointed.

3 stars Verified customer

I had Adam as a masseuse last week, and I’m left highly inflamed on my lower back. To the point where it’s emitting heat! It has been a week. And it’s extremely soar!

I’ve had other masseuses and they are fine. Veronica is by far the best! Ask for her!

Hand & Stone Massage And Facial Spa | Port Credit replied:

Hi Client, We appreciate your comments, and always work on them to make sure we improve client experience. To make sure we understand your concern and what my have caused it, it will might be better to call the spa with your name, so a manager can communicate with you.