I had a lovely massage however, I requested a couples massage room for a friend of mine who were was having a massage at the same time, they told me none were available bc I was having a two hour massage. So my friend finishes her facial and they take her to her massage room and when I get there for my massage I have a couples massage room by myself. I was very upset that this happened. I could have had the massage with my friend. I originally use Wesley chapel and went to the carrollwood location because it was closer to my friends house so we could meet and see each other because I bought this package for her birthday. I will no longer use this location.
Per our conversation, we understand your disappointment and sincerely apologize for the errors that were made upon your booking. Thank you for giving us a second chance to rectify it and ensure that your next experience with us will be more enjoyable.
Hand and Stone