I got a facial at this location. It was the WORST facial I have ever received in my life. My extractions were so painful that I was literally screaming, telling the aesthetician to be PLEASE BE more gentle, taking my hand out from the covers to stop her, and crying. I also had to tell her to just stop altogether. The rest of the facial was rushed and did not feel relaxing nor as if my face was being thoroughly cleaned. I was told at the beginning of the facial to upgrade to the detox. At the end, I let the receptionist know that the facial was torturous and rushed, and I still was told to pay for the upgrade. I asked to speak to a manager, they said the manager was not there and to call the next day. I called the next day, and a manager could still not be reached. I left my number & I am still waiting for a call back. I am a hand and stone member and I will never go back to this location. The Pembroke Pines and davie location are much more professional and have much better staff.