Staff on phone was ok.... in person... not too friendly almost like they did not want to be there. I am not happy with my facial experience. It was not relaxing. I paid extra for microderm and she missed spots and never focused on any of the areas i asked her too. Plus it was 40.00forless than 5 minutes. She was way too rough and slacked on the head neck shoudler massage majorly. The extraction part was the worst i ever had waaayyy to painful how she did it. With lukewarm staff not trying and did not like my facial at all. I want a refund, seriously.