82.2% would refer friends and family to us

5 stars Customer since 2012

My facial by Judith was wonderful! It is always an uplifting experience - Judith is the BEST!

1 stars Verified customer

Awful

1 stars Customer since 2018

The worst for it to be a hand and stone massage. I felt like I was getting a simple rub down with oil. I asked for hot stone/medium pressure with concentration on lower back. I also asked for hot towel foot exfoliation massage. I received No pressure, my lower back was hardly touched, the stones were luke warm, foot exfoliation was nothing but hot towels wrapped around my feet. My arms were oiled down but no massage. Afterwards I expected the hot towel that is usually offered after every session. NO TOWEL! Throughout my time I kept hearing opening/closing drawers, running water (I don’t know if she was washing stones or her hands in between massage). I could not relax or loosen up. This was the worst experience ever. I felt like I wasted unnecessary money. The way I felt walking in, is the way I felt walking out. Rejuvenation after my massage definitely was mastered. I still tipped her, but a very low tip. I will never go back to this establishment

Hand and Stone Philadelphia replied:

Crystal, we apologize that you were not satisfied with your service. Our manager will reach out to you to resolve this issue.

1 stars Customer since 2018

Massage was stopped 1/2 way and I was told she would not continue. I had a medical treatment 6 weeks earlier and for no reason this caused her to quit. Very, very poor and totally unacceptable

Hand and Stone Philadelphia replied:

Peter, we apologize that you were satisfied with your service. Our manager will reach out to you to resolve this issue.

5 stars Customer since 2012

Staff is always friendly. I arrived for my appointment before they opened, front desk person let me in to wait. Very kind of her.

Judith is wonderful always great product recommendations.

5 stars Verified customer

This location can come with a wait sometimes, but it's always worth it. The desk staff is courteous and the technicians deliver.

5 stars Customer since 2017

Very friendly staff, informative and helpful. Very punctual service and very professional and awesome service.

3 stars Verified customer

While the masseuse was nice, I asked for deep tissue and his technique never really got deep. My normal maseuse really can get deep and it is what I expected here.

1 stars Customer since 2018

I was passed off very rudely by talia. I told her I wanted a woman and she put me on a different MT last minute and had terrible customer service. My MT had no idea really what he was doing but I still tipped because it was nice of him to take me so last minute. He didn’t really understand the difference between a massage and a rub. He rubbed my calves and neck and part of my spine no other body part

5 stars Customer since 2012

Judith is awesome! Front desk very friendly and efficient. Great experience. Thank you!

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