95.0% would refer friends and family to us

5 stars Customer since 2016

Michelle was wonderful !! I felt so relaxed afterwards ! The front desk personal were fun, friendly and professional ! I will be back very soon - this time for a longer massage !!

4 stars Customer since 2018

Great services. I LOVED Stephanie and LOVED Jules. They were competent, kind and effective. Will return to them as my regular people. So thrilled.

However, I have an issue with the payment and tipping procedure. When asked for gratuity amount at the counter upon exit, I gave a percentage for services rendered, which is typical. However, I was charged way more than expected, perhaps because it was based on the 'full retail price' of the services? With my membership, the fee is around $60, so the 15% should be of that amount, around $10. However, when I checked my receipt after the fact, it was 15% of approx. $100. instead. I love those guys, but like many, am on a budget.

Not okay. The tipping procedure is also very awkward. I have witnessed all clients awkwardly answering the hosts question of "Would you like to leave a gratuity?" in a crowded lobby setting. Most people love their service and would probably leave a big tip if they could, but most people must weigh that against their best intentions. That should be a private, silent decision.

Next time, I will bring cash and use the envelope, but perhaps you could make it a written thing, or keep a typical preferred gratuity on file so that you don't have to ask that awkward question out in the open. Also PLEASE be CLEAR what you are taking the percentage out of - the price we pay as regular members, or the 'full' retail price. That way we can tip accordingly, and often!

Thank you.

5 stars Customer since 2014

It was great to have a Vincent again as my massage therapist! Rebecca was a new aesthetician for me, and she delivered a wonderful experience.

5 stars Customer since 2013

Excellent massage and facial.

5 stars Customer since 2015

Mia is amazing and so professional. I consider her a master massage therapist. She knows the body in the muscular structure. Her massages are spot-on when it comes to finding trouble areas and making me feel wonderful when I leave.

5 stars Customer since 2015

i received two services and they were both outstanding! My massage with Kandy was awesome, relaxing and therapeutic. The facial I received from Taylor was also over the top. I will be back.

5 stars Customer since 2012

Great Massage. Go back in a Heartbeat

5 stars Verified customer

Great experience

5 stars Customer since 2014

I am always treated like a valued client. I brought a friend who had never had a facial before and we both had a great time. I am never disappointed with the services provided to me and the value is top notch!

5 stars Customer since 2016

The staff is very friendly and greets me by name as I walk in. My masseuse is great, he taylors every massage to my needs and ensures the comfort throughout.

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