86.0% would refer friends and family to us

5 stars Verified customer

My experience was great! My appt was with Else and she is just the sweetest ever. The front desk staff was very friendly and personable. I already have friends who want to come here just from my experience. The memebership is so easy and way better than any of their competitors.

5 stars Customer since 2015

I am a member of Hand and Stone and have been since they opened in Plano. I was hesitant to "join" something, but have been very happy. My technicians for my facial - Monal and for my massage - Ilse- are fabulous. They go over and above to make sure you have a wonderful experience and that is just what I had. On a cloudy day, what is better than a warm bed and someone to make your face feel so smooth and then on the same day to move to another warm bed where someone expertly gives you the most relaxing massage. I would highly recommend the Plano location. The whole atmosphere is most relaxing from the person that greets you at the front to the wonderful coconut water on the way out the door. I am warning you that you might want to come home and crawl into bed for the rest of the day!

5 stars Customer since 2016

Loved Jamie!! Best facial I've had in years and she included a wonderful neck massage.

5 stars Verified customer

The best part of My Hand and Stone time begins when I see Miss Monal for my monthly facials. It's not everyday you find a ridiculously talented esthetician . Her techniques and knowledge gave me always optimal result on my skin.

Overall, Hand and stone is super clean, peaceful, and uses top notch products which seems to be a rare combination these days. But their most powerful resource is their staff that consistently goes above and beyond. I love my service on time & all the time!!

4 stars Verified customer

Very professional and good treatment.

3 stars Customer since 2017

Massage was great; I've been going to various Hand & Stone locations for many years now, and I'm pretty aware of what I'll get each time. The only problem I had with this particular location was the initial front area experience. About 5 or 6 employees were all in the front lounge area talking loudly and inappropriately, which did not make for a relaxing experience. In the past, when I wait in the lounge area, it's very mellow and almost therapeutic so that you can start to de-stress before a massage. This was not the case, and I was very put off by it.

1 stars Customer since 2017

Booked a 60 minute Swedish massage with a Deep Tissue add-on, on 11/19/17. The place was nice and the front desk was attentive. However, the massage I recieved was a Chinese massage (long wide strokes with forearms and no effleurage which is specific to swedish style) and no specific attention to any of my sore spots or places that I had pointed out that need special attention.

Part of this was due to the fact that my therapist didn't speak english at all. She actually left the room at one point during my service after placing really hot stones on my back - no, I did NOT ask for hot stones.

When I noted that my therapist didn't provide a Swedish Massage, the front desk actually acknowledged that her "technique was different and they she had a more firm touch that consistent with deep tissue". I said that was not what I booked and it was not deep tissue. The front desk girl then said...

"What would you like me to do?"

I responded that I would like for the manager or the owner to call me about my experience. She said the manager (Aurthur) would be out until Tuesday and asked me to write down my name and phone number, even though they had all of that in the system and the intake paperwork that I had filled out. I specifically said that if I did not hear from anyone that I would be leaving a bad review and she shrugged.

Obviously, I have yet to hear from anyone and it has been 5 days. I don't blame the therapist, she has been hired at a place that she does not perform the expected swedish massage and has been set up to fail.

I have been getting massages for over 20 years and I know the difference between a swedish and a chinese massage, however it seems that the owner/mgr clearly hired her thinking that their patrons would not notice the difference.

Wrong services, deceitful representation and poor customer care make this a place that I would warn against.

5 stars Verified customer

The entire experience at Hand and Stone was wonderful - it was so easy to make an appointment, easy to change the appointment time (if needed), the esthetician (Monal) was absolutely amazing and very knowledgeable. I will definitely be back. Thank you so much!!

5 stars Customer since 2016

Mona is so good and shares her knowledge and experience with you.

5 stars Verified customer

From the minute I walked into the spa, Rose greeted me by name and told me she had already checked me in. She offered me my choice of either coconut or regular water - and that is the way I always start my experience at Hand and Stone,.