88.7% would refer friends and family to us

4 stars Verified customer

Great service!

4 stars Verified customer

massage was great, front desk is typically stressful when i go to pay. Gonna start paying before my appointments...

5 stars Customer since 2017

Jill is an amazing therapist! Very kind, direct, and listened to my needs. She does medium to firm pressure which is my preference. The facility is clean, calm, and welcoming. I enjoyed my massage here and look forward to the next one!

5 stars Verified customer

My massage therapist I had was amazing! I would go back to see her.

5 stars Customer since 2018

Feel more relaxed after I get a massage

5 stars Verified customer

As always, my experience was great, from check in to check out. Laney, my massage therapist was spot on.

3 stars Verified customer

The more I come the more I am torn. It’s a 50/50 chance you’re going to have a good experience. Who I go to see (massage therapist/ skincare specialist) is the only reason I am still a member here. The front desk is the point of tension for us. You’re either going to get competence or an attitude. Spin the wheel and find out.

2 stars Customer since 2015

I took a survey awhile back on my experience and you offered me five dollars off of a service for doing so. I forgot about it and when I inquired about using it, the receptionist told me it was expired and there was nothing she could do about it. It expired on 6/3. I tried to give her feedback that is would make sense to just credit someone’s account vs making them remember they have a coupon. Instead of stating she would pass the feedback on, she said there was nothing she could do. Very frustrating! Honestly if it wasn’t for the awesome job Trudy does, I would cancel my membership. It was only five dollars but the simple “I can’t do anything about it” left a bad experience for me.

This rating has nothing to do with Trudy, she is great!

Hand & Stone Plymouth MN replied:

Thanks for the review and we have reached out to you to address your concerns.

5 stars Customer since 2016

Great massages and facials at Hand and Stone! Very relaxing, professional, and leave you feeling rejuvenated.

2 stars Customer since 2018

Th receptionists were friendly and welcoming when I arrived and the environment was relaxing but I was very disappointed with my massage therapist. I glanced at the clock in the room before and after he started, five minutes late and ended seven minutes early, bummer! Like all other hour long massages I’ve had in the past, he asked where I wanted him to focus. I said my neck and shoulders as they have been tight lately. Well, I wish I wouldn’t have said anything because that was the only part of my body he worked on. I’ve never had that happen before and I left feeling less relaxed than when I walked in. I didn’t say anything because I kept thinking “I’m sure he will move to my arms or legs soon”, then before I knew it our time was up.

Following the massage, the receptionist kept trying to sell the monthly membership. I said no three times before leaving. Again, I didn’t want to make a scene as there was three clients waiting in the lobby and I was hoping they would have a better experience.

I’m sad to say I won’t be back.

Hand & Stone Plymouth MN replied:

Thanks for your review, we called and left a voicemail to address your concerns.

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