Kimberly was very nice and the facial was pretty average. I felt as though the service was rushed a bit and I arrived 20 minutes before my scheduled time. This service was rescheduled by myself as the first time, I received a call while enroute about 10 minutes before my Saturday morning appointment to say it was canceled due to someone calling out sick. I had to go to great effort to express my annoyance with the situation as the remedy was a reschedule without taking into account the fact that the time selected was when I was free of my three children. Finally many many many months later, i was able to reschedule. If I canceled last minute like that for the same reason, i would be charged for the service. Your spa comped a 10-15 dollar add on-thanks for the equitable consideration.
I will be using the rest of my gift certificate but not returning or recommending the spa. The staff (not including management) are nice but it isnt a relaxing experience when your cancel last minute with the limited time I have.