96.4% would refer friends and family to us

5 stars Customer since 2016

Every time I go there it has been excellent

Hand and Stone Massage & Facial Spa replied:

Thank you so much, Colleen!

4 stars Customer since 2016

Great massage and pressure was just right. Elliot paid attention to the areas I said were hurting and adjusted the massage as needed.

Hand and Stone Massage & Facial Spa replied:

Christine, thank you so much! We look forward to seeing you again soon.

5 stars Verified customer

A very relaxing experience. I would recommend Gina Marie to all my friends and family and I hope they would feel the same way as I did

Hand and Stone Massage & Facial Spa replied:

Thank you so much for your awesome review! We hope to see you again very soon.

5 stars Customer since 2017

Andrea is amazing! I have already recommended your facility :)

Hand and Stone Massage & Facial Spa replied:

Anne, thank you so very much! We look forward to seeing you again soon.

5 stars Verified customer

Tom was very gentle, attentive and soft spoken. All the attributes I appreciate on a Friday evening, after a long day.

Hand and Stone Massage & Facial Spa replied:

Thank you so much! We look forward to seeing you again.

3 stars Customer since 2013

It was ok, nothing special, and massage was suppose to be an hour, only was 45 minutes. The stone massage

Hand and Stone Massage & Facial Spa replied:

Jean, I am so sorry that you were not 100% satisfied with your massage. We would love to have you give us another shot. Because of the timing with your massage, we have made the appropriate notes in your file and would like to offer you a complimentary upgrade on your next service with us. Please give us a call at 845-298-8088.

5 stars Customer since 2015

Michelle was amazing. Best massage I have ever had!

Hand and Stone Massage & Facial Spa replied:

Awesome Kristal! So glad to hear, hope we see you again soon!

3 stars Verified customer

It was a good massage, but I purchased an hour with an additional 15 min. treatment, and the whole process was less than one hour - probably more like 50 minutes total. I'll probably go back, but I'll definitely say something if the time issue happens again. This was a busy day, so maybe that was the issue. Still....don't charge me for the add-on if you cannot even do an entire hour.

Hand and Stone Massage & Facial Spa replied:

Thank you for your review! We are happy to hear that you enjoyed your massage but apologize if the timing of the service was not communicated to you clearly. Our services are booked for 1 hour but allow time for consultation with the therapist and preparing for the service then dressing post service, so the hands on portion of the massage is 50 minutes. The enhancements do not add time to the service, but are meant to enhance the experience and customize the treatment to each client. We have used your feedback to continue to train our front desk on the importance of communicating the specifics to our clients to avoid any disappointment. Unfortunately since this is an anonymous post we cannot reach out to you directly, but would love the opportunity to discuss your experience further at 845-298-8088.

5 stars Verified customer

Always a pleasant refreshing visit. Excellent massage that decreases the tension and stiffness in all of my joints . Her technique and professionalism are exemplary. Always knows how to adjust my pressure points and that improves my health and mobility.

Hand and Stone Massage & Facial Spa replied:

Thank you so much for your great review!

5 stars Customer since 2015

I have gone to the Poughkeepsie location several times. I have had different employees each time and have never been disappointed.

Hand and Stone Massage & Facial Spa replied:

Thank you so much for your kind words, Becky! We look forward to seeing you again soon!

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