It was a good massage, but I purchased an hour with an additional 15 min. treatment, and the whole process was less than one hour - probably more like 50 minutes total. I'll probably go back, but I'll definitely say something if the time issue happens again. This was a busy day, so maybe that was the issue. Still....don't charge me for the add-on if you cannot even do an entire hour.
Thank you for your review! We are happy to hear that you enjoyed your massage but apologize if the timing of the service was not communicated to you clearly. Our services are booked for 1 hour but allow time for consultation with the therapist and preparing for the service then dressing post service, so the hands on portion of the massage is 50 minutes. The enhancements do not add time to the service, but are meant to enhance the experience and customize the treatment to each client. We have used your feedback to continue to train our front desk on the importance of communicating the specifics to our clients to avoid any disappointment. Unfortunately since this is an anonymous post we cannot reach out to you directly, but would love the opportunity to discuss your experience further at 845-298-8088.