89.3% would refer friends and family to us

5 stars Customer since 2016

Sarah is fantastic. Professional, knowledgeable, and friendly. I am always pleased with the results.

5 stars Customer since 2016

Fantastic. Professional, knowledgeable and friendly. I am very, very pleased with all my facials with Sarah

5 stars Verified customer

Excellent service and experience.

5 stars Customer since 2013

Anya is amazing!

5 stars Customer since 2020

Everyone was great!!!! Top notch

5 stars Customer since 2020

Monica was great I feel young now.

5 stars Verified customer

Brittany was amazing! So sweet and used PERFECT pressure! It was a very relaxing experience. Thank you!

2 stars Verified customer

Not the best. The massage therapist talked back to me multiple times during my appointment and seemed more concerned with up selling future appointments and needless upgrades than actually providing me with massage therapy. It's very clear to me that they care more about getting as much money as possible out of clients with the constant pushy up selling and the back talk when I declined. Everything here is an up charge that I was conveniently not told about until after I made a decision. I must have been really hazy after the appointment because I was silly enough to reschedule with the same therapist. I asked multiple times during my appointment for the pressure to be adjusted since it hurt and it wasn't done so I just stopped asking. I was beyond mortified and uncomfortable when the male therapist pulled my panties down. Massage Envy has a strict policy against such behavior and I assumed Hand and Stone would too. Unfortunately I'm stuck in a membership but I'm not sure how this will end up. I'll be rescheduling with a different therapist. If that doesn't do anything I'll switch to facials or possibly just let my membership expire. I guess we'll see......

Hand & Stone Spa in Princeton replied:

Hand and Stone has strict policies in place for the clients well being. Please contact the spa and ask for Heather so this may be addressed and handled in compliance with Hand and Stone policies.

5 stars Customer since 2014

Erica is EXCELLENT!! I have followed her from two previous massage businesses to Hand and Stone and (hopefully not necessary) I would follow her again.!!!!

As for the facility, Heather runs a 'class' establishment. She is excellent with ckients, requires her associates to also be excellent and courteous with clients. She's GREAT!

5 stars Customer since 2020

Very professional