Facial service was not what I expected during this visit. Aesthetician was inexperienced, was unable to use product line that I requested due to lack of training.
I was not offered a bolster to support my back so I was uncomfortable during the entire time.
The aesthetician did not apply sufficient pressure during facial massage nor did she massage the decollete or upper back and neck as was done in previous facial services at this location.
We are very sorry to hear about your last visit with us. We would like to schedule you for a complimentary facial. I would like to thank you for being a valued member with hand and stone. We strive to make sure our clients are 100% satisfied with our treatments and customer service. Please give us a call today to schedule your complimentary facial.- Amanda