90.5% would refer friends and family to us

1 stars Customer since 2017

I have had a wonderful experience at Oberlin location but at this location I am very disappointed. I showed up with a gf for a 9 AM appointment and they told me her appointment was somehow cancelled that day. Offered no apology or solution. Basically said it was my fault, based on a misunderstanding on the phone the day before. Seems weird I had 6 appointments made, and confirmed them all, and that error was made.

Hand and Stone Raleigh replied:

Good Afternoon Jenny,

We have made efforts to reach out to you.

We would love the opportunity to move forward on the right foot.

Please reach out to me at your earliest convenience! I can be reached at mgr.raleigh@handandstone.com or 919-729-5606. My name is Joseph and I look forward to hearing from you.

5 stars Customer since 2013

Best ever. I'll get another facial with Ashley in about a month.

5 stars Customer since 2012

The staff is very friendly and welcominf. Reggie gives an awesome massage!

5 stars Customer since 2012

Christine is amazing!!

4 stars Verified customer

Please update the music!! Ruben is awesome as always.

5 stars Customer since 2014

It was great. Very precise

5 stars Customer since 2013

Brenda offers excellent massages and phenomenal customer service. She is dedicated to providing an amazing experience for her clients.

5 stars Customer since 2018

Was a very good experience. Cynthia identified areas I wasn't even aware of how difficult they were and she worked them out.

5 stars Customer since 2018

This was my first time having a facial. It was a very relaxing treatment and very thorough. I plan to return for another as well as a massage.

5 stars Verified customer

Massage was thorough and relaxing.

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