I’ve been to Hand and Stone now 3 times. I have thoroughly been enjoying my massages and have no complaints about the massage therapist I keep seeing. The receptionists are kind of a mess. I’ve had different receptionists every time I’ve been in so I’m not just talking about 1 person. The first time I went in was because I was using a gift card. My boyfriend had put enough on the gift card for the massage and gratuity. When I went to use it, for whatever reason the receptionists said I couldn’t use the gift card for gratuity. He wouldn’t have put the money on the card if I couldn’t also use it for gratuity. Well I was really pleased with my massage and I decided that I wanted to come in every month. I signed up for the lifestyle program and booked my next appointment. The girl booking my appointment said I could come the next day if I wanted to because that’s when my program would begin. So the next time I did come in they were confused and told me they would switch my draft date so this massage could be included for my program. Ok whatever, I understood and the girl explaining this to me was way more knowledgeable than the initial girl. My next 2 appointments have both started late. The 2nd time my massage therapist offered free services for the inconvenience, even though it wasn’t her fault. When I came out, the receptionists tried to make me pay for the free service add on that my therapist had offered. It was a misunderstanding but come on. On top of that they lost some information from their computer so I had to fill out things again after I’m a member and have been here 3 times. The last visit the receptionists also didn’t ask to book my next appointment. I love my massages but the receptionists need some better training because while all friendly, they don’t seem like they have it all together.