60.0% would refer friends and family to us

5 stars Customer since 2020

Customer service people were friendly and helpful. Kyle gives a wonderful massage! I appreciate that he checks in prior to starting the massage and shares his communication style prior to the beginning of the massage.

5 stars Verified customer

Devon is absolutely amazing! The best massage therapist I have ever had! Will keep going back just to see him.

5 stars Customer since 2019

I absolutely love Sylvia. She's very knowledgeable about skin care and is an excellent esthetician. She truly cares about me as a client and what is best for my skin care routine.

2 stars Customer since 2015

The service provider was very kind and honest but she was new and was not yet proficient in her skill. Also the steam machine was broken and that's a big part of my facial experience that I enjoy. I feel bad giving a less than favorable review but so many small expectations were not met.

3 stars Verified customer

The massages are always great. Especially the Himalayan stone massage. The facials have never met my expectations. The esthetician was brand new, straight from school with no other experience. She did not have the facial steamer prepped and ready to go, so we did not end up using it, she was still trying to figure out where everything was located as well as how the lights work in the room. When you are spending $100 plus on a service, I would think it would go smoother than that. I am going to give this place another shot before I decide to rescind my membership. I understand that opening back up after mandatory closing can also be challenging for a small business.

2 stars Customer since 2020

I filled out that the targeted areas I wanted massaged were ankles, legs, shoulders and arms. The therapist focused the majority of the time on my shoulders. A little bit of time on my arms. Spent maybe 5 minutes all together on both legs. Didn't even massage my ankles. The therapist asked if I wanted Hot Stone Massage. I said sure and I've never had it done before. She didn't warn me that she would be applying it. So my body was shocked when the stones were applied. Again with the hot towel, there wasn't any warning of it being applied. I won't be going back to Hand and Stone ever again.

3 stars Customer since 2020

Didnt get what I was really wanting even though we discussed it prior to the massage. I expected a deep tissue massage along with the hot stone. Overpaid in my opinion. I left a little disappointed infortunately.

3 stars Verified customer

the front desk is not on top of processes. They are not well trained nor efficient in bookings and checking out post treatments.

5 stars Customer since 2001

Courtney is amazing!

5 stars Customer since 2020

Wonderful Massage!

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